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Privacy Policy

Last updated: April 16, 2026

Cool Breeze Heat Pump Cleaners Inc. ("Cool Breeze," "we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

This policy is in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable New Brunswick privacy legislation.

1. Information We Collect

We collect only the information necessary to provide our services:

  • Contact information: name, phone number, email address, and service address.
  • Service history: details of services booked and completed.
  • Payment information: we do not store credit card details; payments are processed securely at point of sale.
  • Website usage data: anonymised data such as pages visited and browser type, collected via standard server logs.

We do not collect sensitive personal information (e.g., SIN, health data).

2. How We Use Your Information

We use your information to:

  • Schedule, confirm, and perform services.
  • Contact you regarding your appointment or follow-up service.
  • Send occasional service reminders or promotional offers (you may opt out at any time).
  • Improve our website and service quality.
  • Meet legal and regulatory obligations.

We do not sell, rent, or trade your personal information to third parties.

3. Disclosure of Information

We may share your information only in the following limited circumstances:

  • Service delivery: with subcontractors or technicians working on our behalf, who are bound by confidentiality obligations.
  • Legal requirements: if required by law, court order, or governmental authority.

4. Cookies & Website Tracking

Our website may use basic cookies to improve your browsing experience. We do not use third-party advertising or tracking cookies. You can disable cookies in your browser settings at any time without affecting your ability to use our website.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When your information is no longer needed, it is securely deleted or anonymised.

6. Security

We take reasonable measures to protect your personal information from unauthorised access, disclosure, or loss. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate information.
  • Withdraw consent to marketing communications at any time.
  • Request deletion of your information, subject to legal retention requirements.

To exercise any of these rights, contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., Facebook, Instagram). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date. We encourage you to review this page periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:

Cool Breeze Heat Pump Cleaners Inc.
PO Box 4591, Rothesay, NB E2E 5X3
(506) 333-7186
info@coolbreezeinc.ca